Round robin customer care

by Sam Tims December 22, 2017

Round robin customer care

  culture rituals
by Sam Tims December 22, 2017

⏰  Constantly rotating 👩‍👧‍👦  Both customer-facing AND non-customer facing team members should be on support   Job to be done: Improve customer-orientation in the team & increase awareness and empathy for the customers and their needs  How to do it: Every person on the team spends a portion of their day, week, or month on

Team Customer Hour

  culture rituals
by Sam Tims December 22, 2017

⏰  1h weekly or bi-weekly 👩‍👧‍👦  Both customer-facing AND non-customer facing team members should attend this meeting   Job to be done: Improve customer-orientation in the team    How to do it: As a team you get together and reflect on the past weeks/2 weeks high- and low lights of interactions with your customers by

Weekly sprints

  culture rituals
by Sam Tims December 22, 2017

⏰  60min meeting every Monday morning 👩‍👧‍👦  Everyone, not just developers..!   Job to be done: Improve adaptability in your organization  How to do it: Team leads and/or managers define initiatives on a weekly basis and present these to the team every Monday morning. Doing weekly sprints is not just for developers (frequently used in

Ready on day 1

  culture rituals
by Sam Tims December 22, 2017

⏰  Within the first 24- to 48 hours 👩‍👧‍👦  New team members   Job to be done: Improve adaptability in your organization   How to do it: When onboarding new team members, let them publish something, push code, or interact with customers within the first 24- to 48 hours of joining your organization. Even if

New Bunch Score

  culture
by Anthony Reo October 12, 2017

The next time you login to your Bunch account, you will notice your team’s scores have changed. We’ve upgraded our scoring system and now it uses a completely different index that will help you measure and understand team culture more efficiently than before. We’re continuing to combine Stanford research with our growing data set to deliver

My Team Profile

  culture
by Darja Gutnick September 26, 2017

So, at this point you’ve taken the Bunch assessment, and invited your team members to do the same. Consider this post your straightforward, yet comprehensive guide to understanding your Bunch team profile and making the most out of it. The results are in, and you’re looking at a graph something like the ones below and

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